TERMS & CONDITIONS

Ordering

Please place your order request on concierge@animulas.com stating name of piece, quantity and size if applicable along with your preferred shipping address. If your order is approved, we will issue an invoice and a link for secure online payment. Your order is confirmed and will start crafting when full payment has been received.

Exchanges & Refunds

Products from Animulas are made-to-order and cannot be exchanged or refunded.

Shipping

All orders are shipped with FedEx and should reach you within 4-5 working days after day of shipment pending local customs inspection. Animulas is not liable for any delays or costs this might incur.

Prices

Prices are listed in Danish Kroner (DKK) including 25% European VAT and in Euro (EUR) and US Dollars (USD) excluding VAT. If you are ordering to a shipping address outside the EU, you are personally responsible for settling any import taxes, duties and VAT applicable in the country of import. In most cases, this will be automatically handled by FedEx and you will be able to settle your due amount directly with FedEx.

Warranty

Products from Animulas come with a lifelong warranty on manufacturing defects. Animulas reserves the right to determine whether a defect is a complication of manufacturing or use. If you wish to state a claim on the warranty, please send us an email with your query attached with images of the defect in question and we will respond with a decision on the nature of the defect and a course of action for repair or replacement, should the defect in question be found to have been caused during manufacturing. The warranty does not cover surface treatments including polishing, brushing, gold plating and oxidation.

Copyright

The trademark, Animulas, all product designs, product material such as product names and images and any other content included on this website are the sole property of Johan Hovgaard Simonsen, owner and founder of Animulas (Denmark registered company, CVR 36617632), and are protected by international copyright and trademark laws. Any violations of this will result in prosecution.

Privacy

All information you share with Animulas is treated as strictly confidential and in accordance with international consumer legislation. Your personal information will not be shared, circulated or modified in any way without your consent.

Disclaimer

Use of this website and our products is at own risk and Animulas will not be liable for any damages this might incur. To avoid damage, we advise that the website and our products are only used as intended by Animulas. Products from Animulas are made by hand and might differ from the product images displayed on this website. All images are for reference only.

Consent

In using this website, you accept the terms and conditions stated on this page. The terms and conditions of Animulas were last updated on April 12, 2018.